After Sales Care

Buying a sewing machine is just the start of your relationship with us. At Sewing Machine World, we’re here long after your machine arrives — whether you have a question, need a service, or just want a bit of advice on getting the most from your purchase.

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Free one-to-one lesson with every new machine

Every new machine purchased from us comes with a free one-to-one lesson with a member of our team. We’ll make sure you know exactly how to get started — threading up, key settings, and anything else you want to go over. Just give us a call to arrange a time that suits you.

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Warranty support

All machines we sell are covered by the manufacturer’s full warranty terms. In the unlikely event your machine develops a fault, simply contact us and we’ll arrange everything — including collection from your address if needed, completely free of charge. All warranty work is carried out and the machine returned to you promptly.

We are manufacturer-approved warranty agents for all brands we stock and we are the only official Baby Lock warranty agent in the UK.

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Servicing and repairs

We offer full servicing and repairs on all makes and models of domestic sewing machine, overlocker, and embroidery machine. No appointment needed — just bring your machine into our Kings Lynn showroom any time Monday to Saturday, 9:30am to 4:30pm, and we’ll give you a price and timescale on the spot.

Can’t get to us? We have a network of local collection points across Norfolk, Suffolk, Cambridgeshire and Lincolnshire. Find your nearest agent →

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Get in touch

Call us: 01553 773362 Email: info@sewingmachineworld.co.uk Open Monday to Saturday, 9:30am to 4:30pm